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Pro Armor Products is pleased to announce our official Warranty Service Policy. This information is designed as a tool to help you understand how to properly and quickly service our products by working with Pro Armor’s customer service personnel.
Product quality and customer satisfaction are critical ingredients to the success of Pro Armor. Regular review of customer service issues and expenses is one of the methods that we use to evaluate our performance in these critical areas. With the explosive growth we have experienced with Pro Armor products during the last several years, we felt that it is important for our retailers to have a complete understanding of our policy and procedures relating to warranty and customer service. Our goal is to serve you properly and make absolutely sure our customers remain satisfied.
Pro Armor Warranty Policy
Pro Armor warrants to the original retail purchaser that the Pro Armor product is free from non-conformities in material and workmanship for a period of 90 days from the date of the original retail purchase.
LIMITS OF THE WARRANTY
Pro Armor Products sole obligation under this warranty is to repair or replace the defective product, at Pro Armor Products option.
LIMITATIONS OF IMPLIED WARRANTIES
The duration of any implied warranty or condition of merchantability, fitness for a particular purpose, or otherwise, on this product shall be limited to the duration of the express warranty set forth above. In no event shall Pro Armor be liable for any loss, inconvenience or damage, whether direct, incidental, consequential or otherwise resulting from breach of any express or implied warranty or condition, of merchantability, fitness for a particular purpose, or otherwise with respect to this product except as set forth herein. All aforementioned limitations of this implied warranty are subject to the laws of the state or country in which you reside.
To obtain service under this warranty, please contact your local Pro Armor dealer or call Pro Armor Customer Service Department @ 951-270-0559, or by email: sales@proarmor.com
WARRANTY EXPLANATION
This warranty in no way replaces or constitutes an extension of the complete ATV or vehicles manufacturer's warranty. Retailers and wholesale outlets for Pro Armor products are not authorized to modify this warranty in any way. It is the consumer's responsibility to regularly examine the product to determine the need for normal service or replacement.
This warranty does not cover the following:
1. Pro Armor products which have been modified, neglected or poorly maintained, misused or abused or involved in accidents.
2. Damage occurring during shipment of the products (such claims must be presented directly to the carrier).
3. Damage to products resulting from improper assembly or repair of the ATV or vehicle.
4. Damage or deterioration to the surface finishes aesthetics or appearance of the product.
5. The labor required to remove, re-fit, or re-adjust the product.
6. Normal wear to the product including using the armor through very rough terrain.
WARRANTY POLICY DETAIL
All warranty return claims must be authorized by Pro Armor Customer Service and assigned a Return Authorization (RA) number.
All returns must have the RA number clearly displayed on the package or it will not be processed and then returned to the shipper.
All parts not listed in the Return Authorization (RA) will be returned to shipper.
All warranty return claims must be accompanied by original purchase receipt.
All warranty return claims must be sent to Pro Armor Products for verification before a replacement or credit will be issued.
All returns must be properly cleaned before shipping back to Pro Armor Products. If not, the claim will not be processed and the product will be returned to the shipper.
Customer/Dealer is responsible for associated costs of shipping warranty/return items back to Pro Armor.
Pro Armor will ship back warranty items to the retailer using the same shipping level and carrier as the item was shipped to Pro Armor. Pro Armor will assume the cost of shipping of replacement parts or product back to the retailer upon verification that it is covered under warranty.
All refused orders or unapproved returns will be assessed a 20% restocking fee.
All order or shipping discrepancies must be reported by phone/fax/email within 5 working days of receipt of the order.
No return will be accepted after 30 days from the date of the RA number being issued.
WARRANTY RETURN PROCEDURE
NOTE: In order to return any merchandise for Warranty Service, refunds or exchanges, a Return Authorization Number (RA#) must be obtained.
Warranty Service
To return products for Warranty Service, call Pro Armor to obtain a Return Authorization (RA) number.
Please have the following information ready:
1) Your name and address
2) Part # in question
3) Sales Receipt #
4) Nature of problem
5) Date of Purchase
You must write the RA# on the outside of the box, include the original receipt and ship to:
Pro Armor
ATTN: Warranty Dept.
5867 Jasmine St.
Riverside, CA 92504
Refunds & Exchanges
Pro Armor offers a 30 day money back guarantee. Products being returned need to be in the original box or packaging material and in original and re-sellable condition. Any products which do not meet these guidelines will be returned to the customer at their expense.
To receive a refund or exchange for an item, call Pro Armor at 951-343-9270 to obtain a Return Authorization (RA) number.
Please have the following information ready:
6) Your name and address
7) Part # in question
8) Sales Receipt #
9) Nature of problem or reason for return
10) Date of Purchase
Action will be taken after the item in question has been received and verified by Pro Armor.
Refunds will be based on original method of payment
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